Onsite IT Support

Heev IT > IT Services > Onsite IT Support

Onsite IT Support Services​

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021 879 3044

Office hours

Mon-Fri 08:30 - 17:00

 

Sat-Sun: Closed

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Sometimes tech problems can be solved by a simple phone call to your onsite support team. Sometimes, however, you will need to take a more hands-on approach with onsite IT support services.

Heev IT’s IT support services are available on-site to restore your network’s functionality and internet connectivity.

WHO NEEDS ONSITE SUPPORT SERVICES?

There's a good chance that you and your staff are not technically skilled enough to solve complex IT issues. A reliable IT Support company should be available to provide onsite technical support for any Home user or business, regardless of size. This will help you avoid downtime and productivity losses.

Some problems can be solved by simply restarting your computer. Others may require a phone call to a help desk. Our onsite support services will solve all problems.

How Does

ONSITE IT SUPPORT WORK?

Depending on how complex your IT problem is, onsite IT support might be the best solution.

All it takes is a phone call to the IT help desk. They will attempt to resolve the issue in as many ways as possible, whether it is verbal instructions or via Remote IT Support. If this fails to solve the problem, a tech will be sent to your location to diagnose the problem and fix it. Based on the information received during the first call, your tech will be equipped with the software and tools necessary to fix the problem.

It is important to have as many details as possible about your tech. These are some questions to ask yourself:

  1. What programs were running at the time of the problem?
  2. What are you doing to fix the problem?
  3. Do you have any previous history of this issue in your network?
  4. Is your machine in the right place?
  5. Did you know that your computer's information includes model, serial number and version? This information can be found in the "System Information" and "About This Computer” settings on your computer.
  6. Did you take a note of any error codes?

This information will give your tech a solid start point. This information may help your tech decide that an onsite IT support visit is better than trying to walk you through complicated repairs.

Business

CONVENIENCE AND IMPORTANCE OF ONSITE IT SUPPORT

When your IT problem begins to impact your productivity, downtime losses will begin. You should have a team of tech experts available to visit your site and start diagnosing and fixing any issues that arise. For your convenience, experienced IT professionals can come to you so that you can get back on the right track as quickly as possible.

Fast Response

A quick response time is our top priority.

Sales Team

We offer exceptional, hassle free consultancy

Happy Clients

We pride ourselves on customer satisfaction.

Why Your Company Needs

HEEV IT'S ONSITE SUPPORT TEAM

Heev IT offers your business and Home a IT team that can come to you and fix your IT systems. Each time you call, the same techs will be there. They will be more than an IT support service resource. Our techs are knowledgeable and friendly, will respond quickly and make sure that your systems are up and running before they leave. They will log your call and keep it archived in case of a repeat issue.

Your Heev IT technician is your hero, always on the sidelines ready to provide the assistance you need.

We ensure that the most critical issues are resolved with an onsite professional. We can get a onsite tech to your home or office — anywhere in Somerset West, Stellenbosch, Strand, Gordons Bay and surrounding areas.

Our onsite support technicians can help with everything from quick installation to critical repairs and network maintenance to keep your business operations running

With Heev IT’s onsite technical support, you can focus your full attention on the rest of business. With highly trained technicians visiting clients and businesses quickly to diagnose their computer problems before giving them exceptional service that ensures quick resolution times so they are back up running in no time!

With years of experience as an IT company focused exclusively upon resolving issues related specifically around networked hardware such as routers or switches; along with home office installations across Somerset West area including Cape Town– it comes as no surprise why those looking for professional advice from someone who knows what he is doing should turn first towards us at Heev IT. 

  • Fast response times – less time waiting for call outs mean less down time due to glitches, failures or security problem
  • Saves money on onsite support costs - why not get someone out to look at the problem?
  • Friendly team – we don’t use complicated jargon. We treat you like a human being.
  • We pride ourselves on offering the highest quality onsite support services.

Simply get in touch via phone or email and we will arrange a call out,  and have you back up and running in no time.

Need Onsite IT support? Contact us today