Remote IT Support

Heev IT > IT Services > Remote IT Support

Remote IT Support Cape Town, Strand

Don't hesitate to contact us

Call Us

021 879 3044

Write to us

info@heev.co.za

Office hours

Mon-Fri 08:30 - 17:00

 

Sat-Sun: Closed

Remote IT Support _Heev IT

We are based in Cape Town ,Strand that has been at the cutting edge of remote IT support. We’ve developed an innovative approach to fixing problems without requiring you make time wasting phone calls, all while focusing on what really matters - getting your system up and running again as quickly as possible!

Providing remote IT support is a crucial part of our IT support service offerings. Businesses and Home users can quickly get their issues fixed with the help of easy remote desktop software.

  • Rapid response and resolution times
  • Giving time back to you to focus on your business
  • Expert advice always at hand
  • Super-fast service

Reliable Remote IT Support

It’s not just about the end result. It is also key to have a team that can be relied on when things go wrong, which they often do for  IT equipment or software of any kind – with 70% of issues can be dealt with remotely. At Heev IT we understand that reliability matters.

We are focused on one major goal – eliminating downtime. Our end-to-end service delivers industry leading response and resolution times, so you can be sure that your network and computers is doing everything it needs to do.

Frequently Asked Questions

Yes, Your computer and the IT support technician computer are both encrypted with 128-bit encrypted connection to prevent any interference. The session will end when he logs out of his account, which prevents him from reconnecting again until you request another remote session with us!

No, we are not able to access your computer remotely until you have responded on your computer to a request for remote it support. Similarly, once we have closed remote access to your computer, we will not be able to access it again until you have again requested and confirmed remote access.
 
 
Yes, Now that you’ve given us access to your computer, there’s nothing else for us need. One of our specialist IT support technicians will investigate the issue as if he was sitting at your desk – all without requiring any additional information from you! You can carry on with non-computer based tasks while we work things out and solve this problem quickly
 

We understand that sometimes problems with IT services cause frustration. We will always do everything in our power to fix the issue as soon as possible and let you know if we can’t resolve it remotely ourselves, sending an IT support technician out on site is what happens next!

Need Remote IT Support? Contact us today